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Questions About Class Videos
Can I download your videos?

  • For many valid reasons we do not allow for the downloading of videos. But you have 24/7 access through any computer and most mobile devices for any class you purchase. And this way we are not eating up your valuable disk space because video files are huge.


Do I get a PDF with each class?


  • Each class is different and up to the discretion of the teacher. If you are the type of learner who feels you need a printed document of the class, then please contact us first before assuming one comes with a class. We don't want you disappointed.


Is there a limit as to how many times I can watch class videos?


  • No. You can watch your videos as many times as you wish.


What if I have a problem with a video?


  • Our videos are pretty trouble-free and often a problem encountered is something on the user end. In each classroom, there is video troubleshooting information which addresses most of the issues you might encounter. Please make sure you read that information as most likely the first thing we will do is refer you to that page if you email us. If for any reason you need to email us you can use the Contact Us button at the top of this page. 
  • The more detailed you are in your correspondence with us, the less emails it will take between us to help you.  Emailing us saying that you "can't see the videos" doesn't really tell us anything to help us help you, and so we have to get back to you asking for specifics. Can you see where this is going?  :)